How ATRIWARE handles your information

1. Information you provide

When you use the assistant, ATRIWARE processes the text you enter and the criteria extracted from it, such as:

• company size and number of CRM users;
• budget, currency and billing period;
• required capabilities, integrations, current software and stated priorities;
• answers to clarification questions and corrections made during the conversation.

The current experience does not ask for your name, email address or an account. Free-form text may nevertheless contain personal or confidential information if you enter it. Do not submit names, contact details, customer data, sensitive information, passwords or business secrets.

2. Use of artificial intelligence

The current configuration uses Groq to understand and structure your needs. ATRIWARE sends Groq:

• your latest message;
• up to the eight most recent conversation messages;
• the current structured criteria and active clarification, when applicable;
• a technical validation error only when one additional attempt is required.

Groq is used only to extract and structure criteria. It does not receive the complete catalog, commissions, vendor prices or the final ranking. ATRIWARE’s deterministic engine produces the ranking.

According to Groq’s public documentation, inference requests are not retained by default, but inputs and outputs may be logged temporarily for up to 30 days for service reliability or abuse monitoring. Groq states that retained data is located in the United States and offers retention controls, including a Zero Data Retention option. Groq’s own terms and service settings govern its practices.

See Groq’s official documentation on data handling and retention.

3. Data stored in your browser

• Tab session: the conversation, criteria and recommendations are stored in sessionStorage so the page can be refreshed. “Start over” clears them. Removal when the tab closes depends on your browser.
• Technical cookie: a signed HTTP-only cookie links conversation turns to confirmed criteria. The code sets a maximum lifetime of eight hours. In production it is secure, limited to the site and configured as SameSite=Lax.
• Correlation token: the tab session also contains technical identifiers, cryptographic fingerprints and expiry dates. The token does not contain raw conversation text.

ATRIWARE’s code currently contains no advertising cookie or behavioral analytics tool.

4. Technical audit records and Supabase

When audit persistence is configured, ATRIWARE stores a sanitized server-side trace that helps explain extraction: provider and model, attempts, latency, token usage, structured criteria, accepted or rejected operations, clarifications and state fingerprints.

These traces do not contain full messages, the complete prompt, Groq’s raw response, free-form evidence excerpts or API keys. Database events are marked to expire after 30 days and are removed by the service’s purge mechanism. Some copies may remain longer in technical backups according to Supabase’s practices.

The Supabase schema also contains recommendation and click tables. Current public routes do not populate them, and outbound vendor click tracking is not active.

5. Technical providers

• Vercel: application hosting, server route execution, network protection and technical logs, subject to the hosting service’s retention terms.
• Groq: processing of messages required to extract criteria.
• Supabase: CRM catalog and, when configured, sanitized audit records.

The code also contains optional adapters for Gemini, OpenAI and OpenRouter. They are used only when the server explicitly selects one of these providers; there is no automatic fallback. This list must be updated if the active provider changes.

6. Purposes and automated processing

Information is used to understand your needs, request necessary clarifications, calculate recommendations and support service security, reliability and auditability. ATRIWARE does not sell user messages or produce paid rankings.

Artificial intelligence structures criteria but does not choose the software. Recommendations are calculated automatically from the catalog and deterministic rules. They support comparison and are not a contractual, financial or technical guarantee.

7. Your choices and requests

You can clear the displayed session with “Start over” and avoid submitting unnecessary information. You may also request access or correction, or ask a question or make a complaint about information handling.

For a privacy request, see Contact or email Atriware.contact@gmail.com. ATRIWARE may request information reasonably required to verify and process the request.

8. External links and updates

Recommendations may link to CRM vendor websites. Their privacy practices are independent from ATRIWARE. This policy may be updated when a provider, purpose or technical practice changes. The update date appears at the top of this page.

Return to the service through the ATRIWARE home page.